Monday, 24 October 2016

Online Feedback – weekly roundup




By Sarah Kennedy, Patient Experience Officer

Have you visited us recently? We listen to your feedback: it helps us learn and improve and is a great way to say thank you to staff.

You can share your experience with us various ways but it’s quick and easy to do online with Patient Opinion and NHS Choices. Alternatively, you can send us a tweet to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“They were reluctant to examine me but upon examination I was 6cm dilated. I was then admitted and had a water birth which I think went quite smoothly. However, my treatment after the birth was horrendous.”

“The pre-op meeting and the meeting with the consultant were very through in explaining all aspects of the procedure and what I should expect to experience. I was in hospital overnight and I could not fault the staff - the whole (brief and successful) stay was a great advertisement for the NHS.”
“The two teams of midwives during labour were fantastic. I was treated with respect and care during the whole labour. I was particularly impressed by how personal the midwives made the experience.”

“Attended Oncology Outpatients with my mother. Utterly disgusted with a 3 hour wait for a morning appointment. I completely understand that each patient needs the time they need but how can they possibly be 3 hours behind before noon?”

Here are a few of your tweets from last week:

@nottmhospitals really disappointed that again most nursery drop/collect spaces are taken up by non-nursery users. Spaces need monitoring...

@nottmhospitals Unbelievable service in your Medical Admissions on B Floor. The provision is Dickensian. 10 Hours waiting for a bed!!

@nottmhospitals home after the birth of our 1st daughter @ city. All staff were truly amazing.Thanks to Tabitha & Lawrence ward 

@nottmhospitals Harvey2 MDT care&compassion incredible, EoL for my dearest b.in.law. Sooo grateful for the humanity provided.


Tuesday, 18 October 2016

Online feedback - weekly roundup

By Ashley Rolfe
Patient Information and Experience Officer

Patient feedback is particularly important to us at Nottingham University Hospitals to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback as it is critically important for us to improve our services and is a great way to give recognition to staff that have made a difference.

You can share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Here are some of last week’s comments: 

“Our son was induced on the 5th October 2016. From start to finish all of the midwives and consultants we encountered were wonderful. The midwife who delivered our son was wonderful throughout my rather intense short labour due to me being sensitive to the drug used to induce. They were supportive and kept my partner and I informed and involved during the delivery.”

“Only stayed over Saturday and discharged Sunday late afternoon. Staff very friendly and caring, doctors also very informative, reassuring me that everything would be ok. I liked the small 6 bed bays with a nursing desk at the end of each. Food was good, hot and delicious - fortunately my condition did not prevent me eating normal meals, compliments to the kitchen staff.”
“I would like to thank all the staff at the urology department, for all of their kindness and hospitality. They were caring and considerate professionals. They made my stay at the city less stressful, and for that I can't thank them enough.”
Here is a variation of last week’s tweets:
Brilliant work by QMC, A&E, in and out in 70 minutes, all sorted. Love the NHS.”

“Thank you to your staff for everything they continue to do for my mum, so many caring people involved.”


 "Thank you for looking after my son last night when he dislocated his shoulder, your swift action limited his pain"


Please continue to send us your feedback as it aids our continual improvement.


Monday, 10 October 2016

Online feedback - weekly roundup

By Ashley Rolfe.
Patient Information and Experience Officer

Patient feedback is particularly important to us at NUH to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback as it is critically important for us to improve our services and is a great way to give recognition to staff that have made a difference.

You can share your feedback quickly and effortlessly online with 
Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Here are some of last week’s comments: 

“On Tuesday 27th September my husband and I took our two year old son to Accident and Emergency as he was suffering with breathing difficulties, due to a chesty cough. From the moment we arrived the staff were helpful, informative and caring. We were admitted and eventually ended up on ward E37 . The staff were hardworking but efficient and caring.”


“I had to visit a consultant in September on the two week cancer referral scheme. I was obviously very nervous but was put at ease immediately by the excellent consultant I saw. They explained the examination in detail to me before they commenced. I have nothing but praise for the whole experience. All the staff were a credit to the department.”


“Despite having an unexpected admission to the hospital, I could not have been more pleased with my week-long stay on the Acute Cardiac Unit. The care I received was outstanding. The cleaning/catering staff were sociable and my room was spotless. The nurses' day-to-day friendliness and hard-work did not go amiss, they were welcoming and very nice people to have a chat with.”

Here are some tweets from last week:

“@nottmhospitals WOW in and out of A&E in 2 hours fantastic service thank you #teamNUH”

“That's me vaccinated against the flu for another year πŸ‘ŒπŸ» thanks @NUHstaff and to the lovely nurse at the QMC. :)”

“@nottmhospitals We have spent so much time with you recently and everyone has been wonderful, and the services are amazing - thank you so much”



Please continue to keep your feedback coming as it is extremely important for our improvement.

Monday, 3 October 2016

Online Feedback Weekly Roundup

By Ashley Rolfe
Patient Experience Officer


Patient feedback is particularly important to the trust to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback, as it is critically important for us to improve our services, and is a great way to give recognition to our staff that have made a difference.

You are able to share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could also send us a Tweet @nottmhospitals

Here is an assortment of last week’s comments:


“I came to the City Hospital Nottingham because the procedure I required was not available in the Lincolnshire NHS Hospitals. The procedure was carried out at City's Endoscopy unit, and I would like to thank everyone for their kindness and help during my stay”


“I recently spent just over a day in A23, the worst day of my life. However the professional, compassionate and caring staff guided us through the most difficult time. I felt safe, supported, cared for and respected. A great trio of doctors, amazing nurses doing wonderful things. Also smiling and friendly catering and cleaning teams. Not a ward you want to need, but reassuring they are there.”


“Arrived by ambulance via our family doctors surgery. Seen very quickly and had various tests done to determine if this crushing feeling in the chest was indeed a heart attack.
Test results back in a couple of hours, which confirmed that I had a blocked bundle vein, which was of course marvellous news in view of what it could have been.
Everything fully explained to me about what would happen from now on by a charming doctor, and answered any questions that were asked. Top marks to your doctor and his staff and to QMC.”


Below are some of last week’s tweets.


“The midwives at Nott’s QMC #NHSEngland #NHS were all utterly amazing with wife & baby! So understanding and supportive. πŸ˜ŠπŸ‘ΆπŸ‘Œ#SaveOurNHS”

“@nottmhospitals thanks to all who've been involved in my treatment, if you don't realise what a difference you make, you should.”

“@nottmhospitals right on the nail when it comes to attitude to feedback”