Monday, 25 July 2016

Online Feedback - weekly round up




By Sarah Kennedy
Patient Experience Officer

Patient feedback is a great way of thanking staff and an important part of how we learn and improve our services.

If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“I was referred to the City following a TIA. Despite a mix-up at my surgery resulting in me arriving a day early I was slotted into the system and made welcome. The service and treatment I received was as good as it gets and I would like to record my thanks and express my admiration to everyone involved.”

“Over the course of the three days we spent there we were cared for by up to 30 different members of staff from nurses, doctors, consultants auxiliaries the hospital school and many, many more. Every single person went the extra mile to make sure my daughter was given the best possible care, 2nd to none.”

“Absolutely abysmal. Have you ever had grey salmon? Dried out mashed potatoes, generally unappetising food. Really, it is disgusting. Food should look appetising and taste good. Shame on you.”

@nottmhospitals Thank you 👍 they're fab there.....been going for decades! (about ENT dressings clinic)

Excellent service at QMC @NHSNottingham today. In and out of fracture clinic within an hour

@nottmhospitals big thank you to Dr Stephen Richards for staying at the end of shift to stitch up Kate's leg in children's A&E last night


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Tuesday, 19 July 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

Patient feedback is a vital part of learning, improving and thanking staff.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. You can also tell us how we did by sending us a tweet to @nottmhospitals.

Here are a few of last week’s comments.

“The nurses were very helpful and friendly and made me feel really comfortable. The doctor conducting the sigmoidoscopy was the opposite. They didn't turn around from their computer when I went into the treatment room, they waited until I was lying on my side with my back to them before attempting a conversation, still without leaving their computer. They didn't make me feel comfortable in their care.”

“My mother wanted to thank all the nurses and staff who have looked after during her stay at the City hospital. My mother was admitted to hospital with pneumonia, heart failure and cellulitis in her legs. Nothing was too much trouble for the nurses at the hospital, they also arranged for her to have ongoing treatment for the cellulitis from district nurses who have been wonderful.”

“We were pretty surprised at how much worse QMC was than our local hospital. First of all it's a nightmare to find your way around - even finding the entrance is difficult! The signing needs to be improved. Also the building just doesn't look very clean - we used the toilets and they were smelly and awful.”

“I recently gave birth to my first child at City hospital. Being my first I had no idea what to expect but the staff on the labour suite and the labour ward were very caring, patient and helpful. They listened to me and my needs and advised me accordingly allowing me to make informed decisions about my care.”

“I was supported at the Sanctuary birth centre with my labour. The staff were excellent, very supportive, caring and helped me and my husband feel informed. This ultimately helped me remain relaxed and the labour was pretty swift. I was then supported on the ward for a couple of days to help me establish breast feeding. Again the staff were excellent and gave me that bit of extra support to help me feed my son.”

“My whole experience has been a lovely one, from A&E to D8 ward to operating staff to recovery NSPU ward. Everyone was so nice, caring and allowed me keep my dignity in some very uncomfortable situations.”

Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Wednesday, 13 July 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

Patient feedback is a vital part of how we learn and improve when we fall short, and a way to say ‘thank you’ to our staff.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals.

Last week was another quieter week for online feedback but here are a few examples of comments we have received from patients and their families about patients’ experience in our care:

“Last Thursday, I spent the day in the Queen's Day Case Unit for a minor procedure... Throughout the day I was treated as a VIP. Everything was clearly explained to me at each stage from the porters to the surgeons, I was given time to ask questions and was encouraged to do so. The care I received was superb.”

“My beautiful first and only grandson, 8 days old, was taken ill and admitted on the assessment unit E3. My goodness! First class service! They have been fantastic, pure excellence, from the domestic staff, student nurses, consultants, nursing staff everyone else. We had first class treatment, re-assured all the way, and they are doing their best to bring the little man's temp and heart rate down. Couldn't have asked for more. Big up ward E37, you have all been fantastic.”

“My daughter had to have mastoid surgery at the QMC, Nottingham. I cannot praise the Children’s Ambulatory Care Unit staff enough. We arrived at the ward and were welcomed with smiles. They explained everything that would happen and asked my daughter to tell them what surgery she was having so that they knew she was aware what she was there for and to ascertain how she was feeling. My daughter wasn't feeling great after the surgery so they made a bed up for her in a side room and nothing was too much trouble for any of the staff.”

Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Tuesday, 5 July 2016

Online feedback - weekly roundup


By Sarah Kennedy
Patient Experience Officer


Patient feedback is a great way to say ‘thanks’ to our staff as well as a vital part of how we learn and improve when we fall short/things don’t go as they should.

If you’ve visited our hospitals please let us know. With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals

Last week was a quieter week for online feedback but here’s a great piece of feedback from a patient and some tweets we have received from patients and their families about patients’ experience in our care:

“We were rushed in for an emergency c section with our little boy, I originally wanted a home birth so this was a huge shock to both me and my husband.

I don't even know where to start with how fabulous the staff are that have helped us at qmc! Every single member we have met has been so friendly and extremely helpful!!

We had to stay in hospital for a few days as baby wasn't feeding properly and again, the staff were amazing, helping me Brest feed, looking back, I couldn't have managed to breast feed if I had stayed at home, the staff on ward c29 have been absolute stars with getting my little boy to feed!! They are so attentive and friendly, It has been a blessing in disguise that we needed an emergency c section over a home birth, even with my mother and mother in law and two midwifes booked in for a home birth, as I wouldn't have had this attentive, friendly and helpful care at home that I've had at qmc. I am thrilled at the help we have had and even after just a few nights staying here, I am going to miss the lovely staff!
We cannot thank them enough for their friendly helpful service!!!!

Anyone considering having a baby here must do so!! The care we have experienced has been exceptionally amazing!!!!”

@nottmhospitals my father in law is in icu at qmc thank you to all the staff that are helping xxxx

@nottmhospitals they've all been amazing. All the nurses, HCAs, porters, etc have been so lovely. My dad is smiling again! Thank you

#NHS has saved my dad from paralysis today. My son has this msg for neurosurgeon Mr White and team@nottmhospitals x





Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.