Tuesday, 26 April 2016

Online feedback - weekly round up


By Sarah Kennedy.
Patient Experience Officer

Listening to and learning from patient feedback is vitally important to us at NUH. It's one of the ways we say thanks to our staff when they do a good job, and look at where we might do better.
There are lots of ways you can provide your feedback and tell us about your experience - it's quick and easy with Patient Opinion and NHS Choices. You can also tell us how we did by sending us a tweet to @nottmhospitals.
The top online feedback themes last week were about care standards, team work and staff attitudes and behaviours.

Here are some of the highlights from last week:

I would like to thank all the staff on ward F20 for all their help and care they gave to my wife in the last weeks of her life. They were very understanding and gave excellent care both to her and myself.

I was admitted at 16 weeks pregnant with suspected appendicitis. From the moment I walked through the door the whole team were kind, caring and hugely supportive. I was terrified about losing my baby and in an awful lot of pain. I felt so cared for during my stay. I cannot thank the team enough for everything they did for me and my bump.

I was admitted very early morning to the TIA unit in March due to a suspected stroke and despite it being the day of a junior doctors' strike (or perhaps because of it) I was seen promptly and sent for various tests the same day. I thought the staff very polite, committed and efficient so I could not have asked for more. I remain alive and kicking, and put this down to the prompt treatment received. Thank you very much.

After MRI scan and X-rays, I was diagnosed with scoliosis, experiencing excruciating back pain and limited mobility. After all the pain and discomfort, this condition can only be corrected with surgery and I realise that without the expertise and dedication of the hospital team I would now be in a wheelchair and still racked with pain.

I spent 6 hours in the emergency department yesterday. The staff on the reception were a little cold and off hand but from then on the treatment was excellent. The staff all worked well together and were very friendly and helpful. The doctor I saw couldn't have been more helpful and understanding and went out of their way to reassure me at a stressful time for me. It was a very busy day and they treated all of us with respect and patience.


Friday, 22 April 2016

Patient Public Involvement




Listening to and involving patients is one of the ways in which we continuously improve our care and services.

Here are a few recent examples:

  • About a year ago the Early Pregnancy Unit moved to ward A23 at QMC. The project group included Carol Gretton, a patient representative, to ensure a patient voice was heard at every step. Carol revisited A23 a year later to see the unit up and running. This is her feedback:

“Thank you for the tour of A23 and the amount of time you gave to it. It was very informative and the finished project is a credit to all those who worked it. A supportive and caring ethos has been created on the ward and the staff were most welcoming. I only wish the general public could be more aware of the marvellous work that is taking place in our NUH hospitals and the dedication of the staff involved.

Super leadership by a great team. A big thank you to you and all the staff and best wishes for the continuing success of Ward A23. I hope there may be the opportunity to work with you again in the future.

  • The Cancer and Associated Specialties patient user group met at the end of March to set their programme of patient involvement work for 16/17. We’ll keep you updated with their activity throughout the year.

  • Earlier this month we held a public event to showcase the achievements, challenges and priorities for Nursing & Midwifery at NUH. Key members of our nursing team spoke on innovations such as Pocket Midwife App and initiatives including our new international scholarship scheme. We also had presentations from our advanced nurse practitioners and student task force. The event included several information stands on a variety of nursing development themes including tissue viability, nursing and midwifery research and preceptorship. This was a huge success and very well received. Read the full feedback report here.

  • You said we did:
    • You said: “I was an afternoon patient (on Loxley ward) and could have been offered water but wasn’t.
    • We did“A nutrition link nurse has provided information to staff about hydration and reminded staff of the timings for fluids for theatre patients. Our staff will ensure that patients in the waiting area are offered fluids.”


Want to get involved?

Learn more about PPI and find out how you can get involved visit our website.

Becoming a member is a great way to keep up to date with involvement and engagement opportunities across NUH.  You’ll be invited to monthly events where you can learn more about the inner workings of NUH and receive a monthly e-bulletin with updates from the Trust. Sign up here.

Tuesday, 19 April 2016

Online Feedback weekly roundup


By Sarah Kennedy.
Patient Experience Officer. 

Patient feedback is vital. It is one way in which we say thanks to our staff when they do a good job, and look at where we might do better.

There are lots of ways to provide feedback and it’s quick and easy with Patient Opinion and NHS Choices. You can also tell us how we did by sending us a tweet to @nottmhospitals.

The top online feedback themes last week were about care standards and staff attitudes and behaviours. Well done to Loxley Ward for some great feedback.

Here are some of the highlights:

I am regularly treated in clinic 3 under Mr P Hooper and all the team and nurses they are worth their weight in gold. Just seeing the familiar faces and getting to know them makes you feel at ease which is a blessing. I have also been treated as an emergency inpatient to Loxley ward, every single member of staff I encountered were wonderful and went beyond their call of duty in treating me and caring for me. Every patient on that ward had the same level of care and I really am so grateful for their support.

A very well run ward (Loxley). From the consultant down, everyone was available to discuss treatment and what and why procedures were done. Thank you.

Today the staff were fantastic, explaining what was going to happen and checking with him after each group of scans that he was ok. I was allowed to go in with him to talk to him and reassure him. The result of the understanding and patience from the staff was a quiet and still little boy for the whole scan
The nursing staff in the Urology Centre spent a lot of time giving me help and advice in a caring and highly professional manner. The Consultants who dealt with me were excellent and the care I received on Harvey 2 Ward was out of this world.
I think receptionists should be smiley at all time, avoid being cutting, if they are not happy with their job, find another one and lastly don't tell patients, but rather help.

I was streamed relatively quickly but was horrified to see the wait time was over the 4 hours. This would have been acceptable if during that time there was some care and compassion from particularly the nursing staff.
Staff, including the nurse in charge on this day need to go back to the drawing board with regards their communication and empathy.



Monday, 11 April 2016

Weekly round-up of online feedback.






By Sarah Kennedy
Patient Experience Officer 



Listening and learning from patient feedback is vitally important to us at NUH. Only by doing so are we able to say ‘thanks’ to the staff and teams who are doing an excellent job and really focus on the areas in which we need to do better.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals.

The top online feedback themes last week were about care standards and staff attitudes and behaviours. Here are some of the highlights:

“The team within the QMC anticoagulant clinic are first class. They have throughout my treatment been thoughtful and caring.”

Each and every member of the teams, the reception staff, the nurses and the doctors offered a consistently supreme level of understanding, professionalism and care throughout a very difficult time.”

“The best part of this experience for my daughter was being able to ride the toy tractor all the way down to the anaesthesia room.”

“My mother is currently in the Queen's Medical Centre Nottingham as an inpatient. During her stay her dentures have been lost. At the very least I would have expected this to have been addressed by her current ward or passed on to the relevant department to handle. I feel it is the hospital's responsibility to resolve this problem, the sooner the better.”


They looked after my son with great care and gentleness, despite the ED being very busy. They kept me informed at all times of what would happen next and who/what we were waiting for.”