Tuesday, 22 November 2016

Online Feedback


Links to our feedback websites:
NHS Choices – www.nhs.uk      
                                                                           
Patient Opinion – www.patientopinion.org.uk            
                                 
Facebook - https://www.facebook.com/nottinghamhospitals/      
            
Twitter - @NottmHospitals

Monday, 7 November 2016

Online Feedback - Weekly Roundup

By Ashley Rolfe
Patient Experience and Information Officer

Patient feedback is extremely important to us here at Nottingham University Hospitals. This further aids our improvement and helps with our ongoing development which in turn helps deliver a better patient experience for everyone.

If you have either been a patient or visitor of our hospitals we would love to hear from you as your feedback is critically important for our continual improvement to the services that we provide and is a fantastic way of giving our staff that have made a difference the recognition they deserve.

You can share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Below are some examples of patient feedback that has been left on our NHS Choices/Patient Opinion websites:

“Following a same day referral and diagnosis at QMC, I was given an emergency admission to Harvey 2 Ward at the City Hospital. From the moment I arrived until discharge the care I received was exemplary. The nursing staff were attentive and showed genuine empathy with my condition. Both day and night shifts were equally professional, polite and friendly in the true spirit of nursing. The consultant was clear and approachable. During my stay I was also able to observe how thorough the cleaning regime is and sample the food; which was surprisingly good! My only other comment is that the overnight noise levels do not allow patients a good night of rest. In summary; I cannot thank the staff enough for the care they provided me during a rather difficult time.”

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“My 5 year old son tripped over a log step yesterday and ended up in the Children's A&E department at QMC. I would like to commend all of the staff for the friendly, professional and efficient treatment we received.”

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“On my recent referral visit to A23, I received an excellent service. All the staff were friendly, knowledgeable and understanding. I expected to wait but was seen quickly and was able to have all the tests I needed within and was caring, professional, communicated well and had smiles on their faces too, which really helps couple of hours. Everyone when you're in a worrying situation. Thank you to all the wonderful staff."

Below is a selection of Tweets we received last week:

@NottmHospitals
“Absolutely first class patient care on C24D today. Everyone from consultant to porters have been exceptional. Thank you.”
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“Sat at QMC hospital have to say the ward and care is very very good, reassurance in hospital is the way forward for recovery.”
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“Having spent yesterday @nottmhospitals I can't praise your staff enough! Absolutely brilliant service well done all and thank you."
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“@nottmhospitals outstanding compassionate care delivered on A23 on Sunday on a very sad day. Thank you from the bottom of my heart.”



Please continue to send us your feedback as it aids our continual improvement. 



Tuesday, 1 November 2016

Online Feedback - Weekly Roundup

By Ashley Rolfe
Patient Experience and Information Officer

Patient feedback is particularly important to us at Nottingham University Hospitals to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback as it is critically important for us to improve our services and is a great way to give recognition to staff that have made a difference.

You can share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Here are some of last week’s comments left on our feedback websites: 

“I was admitted for an induced labour on Sunday 9th October 2016. From the minute of admission I was treated by some absolutely amazing staff. A particular member of staff looked after me and put me at great ease on the induction suite and what a lovely person. When I was moved to the labour suite the night team on 10th October the staff were absolutely amazing from start to finish. My midwife was so supportive and done an amazing job in making sure that myself and my little man were ok as it was a tough labour.”

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“I attended ward C24 yesterday for a day procedure. In the ward I was mainly looked after by a nurse who was very proficient, friendly and caring. I had to wait for my turn in theatre, but during this time even the consultant took the time to come and keep me informed of when I would be taken. When my turn came, all the staff I encountered until I was back on the ward, was very efficient, friendly and caring, which very much made me feel at ease. All in all I had a very pleasant experience”

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“The NHS is criticised too much, when you are seriously ill in my opinion you couldn't be treated better. My father in law had a stroke last Friday and the ambulance arrived within ten minutes, we were sent straight to the ward where he was cared for extremely well, thank you to all the staff needed to keep the wards functioning. It's a tough job and the staff does not get praised enough for what they do!”


Here is a selection of last week’s tweets:

@NottmHospitals
“Fantastic care at QMC & City hospital this weekend @nottmhospitals, nothing but admiration for the NHS”
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“Amazing work by #QMC #NHS & a very brave daughter”
-----------------------------------------------------------------------------------“Congrats to @nottmhospitals for retaining their Gold #cateringmark for fresh, local, sustainable patient meals!”
                                                                                                            
Please keep sending us your feedback, we always listen to all of your comments and concerns and it really helps us to improve. 

Monday, 24 October 2016

Online Feedback – weekly roundup




By Sarah Kennedy, Patient Experience Officer

Have you visited us recently? We listen to your feedback: it helps us learn and improve and is a great way to say thank you to staff.

You can share your experience with us various ways but it’s quick and easy to do online with Patient Opinion and NHS Choices. Alternatively, you can send us a tweet to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“They were reluctant to examine me but upon examination I was 6cm dilated. I was then admitted and had a water birth which I think went quite smoothly. However, my treatment after the birth was horrendous.”

“The pre-op meeting and the meeting with the consultant were very through in explaining all aspects of the procedure and what I should expect to experience. I was in hospital overnight and I could not fault the staff - the whole (brief and successful) stay was a great advertisement for the NHS.”
“The two teams of midwives during labour were fantastic. I was treated with respect and care during the whole labour. I was particularly impressed by how personal the midwives made the experience.”

“Attended Oncology Outpatients with my mother. Utterly disgusted with a 3 hour wait for a morning appointment. I completely understand that each patient needs the time they need but how can they possibly be 3 hours behind before noon?”

Here are a few of your tweets from last week:

@nottmhospitals really disappointed that again most nursery drop/collect spaces are taken up by non-nursery users. Spaces need monitoring...

@nottmhospitals Unbelievable service in your Medical Admissions on B Floor. The provision is Dickensian. 10 Hours waiting for a bed!!

@nottmhospitals home after the birth of our 1st daughter @ city. All staff were truly amazing.Thanks to Tabitha & Lawrence ward 

@nottmhospitals Harvey2 MDT care&compassion incredible, EoL for my dearest b.in.law. Sooo grateful for the humanity provided.


Tuesday, 18 October 2016

Online feedback - weekly roundup

By Ashley Rolfe
Patient Information and Experience Officer

Patient feedback is particularly important to us at Nottingham University Hospitals to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback as it is critically important for us to improve our services and is a great way to give recognition to staff that have made a difference.

You can share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Here are some of last week’s comments: 

“Our son was induced on the 5th October 2016. From start to finish all of the midwives and consultants we encountered were wonderful. The midwife who delivered our son was wonderful throughout my rather intense short labour due to me being sensitive to the drug used to induce. They were supportive and kept my partner and I informed and involved during the delivery.”

“Only stayed over Saturday and discharged Sunday late afternoon. Staff very friendly and caring, doctors also very informative, reassuring me that everything would be ok. I liked the small 6 bed bays with a nursing desk at the end of each. Food was good, hot and delicious - fortunately my condition did not prevent me eating normal meals, compliments to the kitchen staff.”
“I would like to thank all the staff at the urology department, for all of their kindness and hospitality. They were caring and considerate professionals. They made my stay at the city less stressful, and for that I can't thank them enough.”
Here is a variation of last week’s tweets:
Brilliant work by QMC, A&E, in and out in 70 minutes, all sorted. Love the NHS.”

“Thank you to your staff for everything they continue to do for my mum, so many caring people involved.”


 "Thank you for looking after my son last night when he dislocated his shoulder, your swift action limited his pain"


Please continue to send us your feedback as it aids our continual improvement.


Monday, 10 October 2016

Online feedback - weekly roundup

By Ashley Rolfe.
Patient Information and Experience Officer

Patient feedback is particularly important to us at NUH to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback as it is critically important for us to improve our services and is a great way to give recognition to staff that have made a difference.

You can share your feedback quickly and effortlessly online with 
Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Here are some of last week’s comments: 

“On Tuesday 27th September my husband and I took our two year old son to Accident and Emergency as he was suffering with breathing difficulties, due to a chesty cough. From the moment we arrived the staff were helpful, informative and caring. We were admitted and eventually ended up on ward E37 . The staff were hardworking but efficient and caring.”


“I had to visit a consultant in September on the two week cancer referral scheme. I was obviously very nervous but was put at ease immediately by the excellent consultant I saw. They explained the examination in detail to me before they commenced. I have nothing but praise for the whole experience. All the staff were a credit to the department.”


“Despite having an unexpected admission to the hospital, I could not have been more pleased with my week-long stay on the Acute Cardiac Unit. The care I received was outstanding. The cleaning/catering staff were sociable and my room was spotless. The nurses' day-to-day friendliness and hard-work did not go amiss, they were welcoming and very nice people to have a chat with.”

Here are some tweets from last week:

“@nottmhospitals WOW in and out of A&E in 2 hours fantastic service thank you #teamNUH”

“That's me vaccinated against the flu for another year πŸ‘ŒπŸ» thanks @NUHstaff and to the lovely nurse at the QMC. :)”

“@nottmhospitals We have spent so much time with you recently and everyone has been wonderful, and the services are amazing - thank you so much”



Please continue to keep your feedback coming as it is extremely important for our improvement.

Monday, 3 October 2016

Online Feedback Weekly Roundup

By Ashley Rolfe
Patient Experience Officer


Patient feedback is particularly important to the trust to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback, as it is critically important for us to improve our services, and is a great way to give recognition to our staff that have made a difference.

You are able to share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could also send us a Tweet @nottmhospitals

Here is an assortment of last week’s comments:


“I came to the City Hospital Nottingham because the procedure I required was not available in the Lincolnshire NHS Hospitals. The procedure was carried out at City's Endoscopy unit, and I would like to thank everyone for their kindness and help during my stay”


“I recently spent just over a day in A23, the worst day of my life. However the professional, compassionate and caring staff guided us through the most difficult time. I felt safe, supported, cared for and respected. A great trio of doctors, amazing nurses doing wonderful things. Also smiling and friendly catering and cleaning teams. Not a ward you want to need, but reassuring they are there.”


“Arrived by ambulance via our family doctors surgery. Seen very quickly and had various tests done to determine if this crushing feeling in the chest was indeed a heart attack.
Test results back in a couple of hours, which confirmed that I had a blocked bundle vein, which was of course marvellous news in view of what it could have been.
Everything fully explained to me about what would happen from now on by a charming doctor, and answered any questions that were asked. Top marks to your doctor and his staff and to QMC.”


Below are some of last week’s tweets.


“The midwives at Nott’s QMC #NHSEngland #NHS were all utterly amazing with wife & baby! So understanding and supportive. πŸ˜ŠπŸ‘ΆπŸ‘Œ#SaveOurNHS”

“@nottmhospitals thanks to all who've been involved in my treatment, if you don't realise what a difference you make, you should.”

“@nottmhospitals right on the nail when it comes to attitude to feedback”

Tuesday, 27 September 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

Patient feedback is a vital part of our learning and continuous improvement.
If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals.

Here are a few of last week’s comments.

“I am lying in a hospital bed post surgery and what else can I say but fantastic; from the consultants to the domestic staff, they have all be kind, caring, attentive and friendly. The bed is comfortable and the meals are great, I really don't know what people moan about!”

“I was admitted to the QMC for an Emergency Right Carotid Endarterectomy. Went to the theatre mid-afternoon for the operation which lasted about two hours, with another two hours in recovery. All went well and after an overnight stay I was discharged on the Saturday afternoon. I have nothing but praise for all QMC staff, medical and others who were responsible for my care. Whereas I won't comment on whether I would recommend the procedure I had I would wholeheartedly recommend the hospital and the care one would receive if they ever had to go to the QMC for treatment.”

“The staff that looked after me whilst having tests were lovely, and I could not fault them.
Unfortunately I am still unwell with what I was initially referred with, and the condition has worsened, and I have not heard anything from the clinic since a letter with the results of a breath test so am suffering, and nothing is being done about it.”

My Mrs was due to have our first baby on the 1st of October, due to medical issues we were admitted to City hospital last Tuesday, we were taken to Lawrence ward in the maternity unit and I can honestly say that in all my years of visiting hospitals for various medical conditions of my own, I have never been treated better than when we're there, every member of staff were 10/10, 24 hours of every day. All the staff working in Lawrence ward deserve a standing ovation and a medal for their continuous and caring support.”

“I recently visited a friend in the Adult Intensive Care Unit at the QMC, and I was utterly shocked at the lack of cleanliness of the hospital. The nursing care in the ICU ward was fantastic, it’s a shame that the hospital cleanliness wasn’t of the same high standard.”

“The theatre team performing my C-section were friendly, polite and had a sense of humour. Everyone in that theatre room informed us of procedures, reassured myself and my husband and made a very scary procedure much more manageable.”

“I think it important to tell you all my story. In 2009 I was diagnosed with a rare chronic disease called RRP which affects your speech, breathing and is pre-cancerous. There is no cure! The illness took my job, my respect and my mind through mental health problems. If it wasn't for the psychotherapist I saw at the QMC Nottingham within the speech therapy/ENT department, I wouldn't have made it, no ifs no buts. ‘I couldn’t have made it without you,’ I told them. I'll never forget the help and patience I received from them!”

"Chemo day case @nottmhospitals today was nothing but impressive. Efficient, kind, caring and such a team! Thank you so much! #admirable."

"Ridiculous to see smokers light up standing on 'No smoking area' floor markings @nottmhospitals - only 2 people moved on when asked!"

Monday, 19 September 2016

Online feedback - weekly round up

By Andrew Steggles
Patient Experience Officer

If you’ve visited our hospitals please let us know. Your feedback is a vital part of how we learn and improve so if you’ve visited our hospitals please let us know how we did. 

It’s quick and easy to share your experience online with Patient Opinion and NHS Choices. Alternatively you can send us a tweet to @nottmhospitals

Here are some of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“We were referred to the out of hours service by Kings Mill Hospital after a fish bone became embedded in my daughter’s tonsil. The care and attention we received from the staff at QMC was excellent . As a former Ward Sister myself I was very impressed by everything I saw on Ward C25.”

“Mum was referred to Beeston Ward within 48 hours of her TIA. The care extended to her was exemplary… It made an already stressful time, so much easier for her (and us!).”

“My wife asked one of nurses if she could have some Imodium to stop her from rushing to the toilet and the nurse said she'd ask the on-call doctor to prescribe something. This was at 8: 45pm on Sunday night and she is currently still running between the room and the toilet. The nurses have contacted the doctor - he/she or the medication still hasn't arrived and it's now 00: 32am, all she wants to do is try and sleep. Can somebody tell why it takes so long for someone to prescribe medication when you have the so called hand technology to make things easier and better for the patient?”

“I have Ulcerative Colitis. The treatment I received was excellent however soon after I became an outpatient, it started to falter. The last visit was March 2015 and that was for a colonoscopy, I was supposed to have a follow up appointment after but that never happened, now I've had to make one myself for October 2016 (yet more waiting!)”

“I attended the Cardiac Short Stay Unit to have an ICD fitted, the Unit was very well organised on my arrival .I was quickly shown to my bed and informed where I was on the list, the procedure took place on time and in no time, I was back in my bed and quickly offered tea and a sandwich, which was most welcome. During my time on the unit, I was treated with complete dignity.”

“Spent the afternoon visiting at QMC Nottingham. Very impressed with the cleanliness - in an ex-professional capacity.”


“@Nottingham_Post QMC is where I had my baby he was in 5 days after poorly when I could bring him home had to walk through cigarette smoke.”

Wednesday, 7 September 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

If you have been a patient or visitor at our hospitals then we need your feedback.

Patient feedback helps us learn and improve and id a great way of thanking staff who have made a difference.

You can quickly and easily share your feedback with us online with Patient Opinion and NHS Choices or you can send us a tweet to @nottmhospitals.

Here is a selection of last week’s online feedback.

“I would like to thank all the doctors and staff of Loxley ward. I had such excellent care and support. The procedure I had has made such a difference to me and I was so grateful to be in the special hands of City Hospital.”

“I was admitted to DCU three weeks ago. From entering reception to being discharged I was cared for in a professional and empathetic manner. All the staff I met were friendly and put me instantly at ease. The whole experience was seamless and I was home before i knew it.”

“I was in agony and screamed out to stop, the dr advised that they was almost finished but if I wanted them to stop they would, The pain was excruciating and I asked them again to stop at which point I went dizzy and felt very nauseous, almost passing out completely. I felt ignored by the doctor.”

“My partner was transferred to the Infectious Care team on the Nightingale Ward on Friday evening after having spent 10 nights at the QMC with a no known cause illness. I was deeply concerned as this was a bank holiday weekend and my partner had spent a frustrating 10 days in hospital already and was feeling no better, but the whole medical and nursing team were amazing and all available to reassure, comfort and provide the necessary care treatment support and most importantly diagnosis.”

“I was given an appointment card and the receptionist said she would follow this up with a letter.
I have now checked the card! There is NO indication of which site the clinic takes place - the card is used for all NUH sites.  There is no name for the clinic for the patient to realise that this is for which consultant just a clinic code APB4C. I know this meant CHN site and Orthopaedic clinic, but there is no clue here for a patient.”

Here are a selection of tweets from last week.

“At ED @nottmhospitals with mum. Very busy & hot. Staff including X-ray & porters all incredibly caring & helpful to the patients. Handing out water.
Impressed by the calmness and compassion shown in ED today to all.”

“Thanks so much @nottmhospitals I had a succesful hip surgery at 11 and I'm almost fully recovered so thanks so much to Queens Medical Centre.”

Tuesday, 23 August 2016

Online Feedback - weekly roundup




By Sarah Kennedy
Patient Experience Officer

Patient feedback is an important part of how we learn and improve and also shows us where we do well.

It’s quick and easy to let us know how we did. You can share your experience online with Patient Opinion and NHS Choices or send us a tweet to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“All the staff throughout the pregnancy kept us well informed and gave us all the information and advice so we felt we could make all the right decisions. The aftercare we received was incredible too, if anyone else is concerned about having a C-section I would say Nottingham city hospital certainly do their best to make it feel as comfortable as possible, we definitely felt we were in good hands.”

“The staff were amazing very knowledgeable & the care I received from the nursing team along with the ITU doctors were simply amazing. Every one helped me whenever I need assistance plus the respect & dignity the staff gave me was 5 star. I would like to say a massive thank you for the care & help I received from all the ITU staff at QMC Nottingham.”

“Everyone was extremely caring, keeping me informed all along the way; I felt safe and secure knowing I was getting the best possible care available. Everyone had a kind, caring manner, you treated me with respect, you listened and gave me all the information I could handle. Thank you AMRU staff for your outstanding care and attention, this really was "excellence" in practice.”

“Awful nurses, grumpy, rude and uncaring. Consultant uninterested in me as a patient, asking me the same script of questions three times and never writing down my answers.  Food was inedible, lost 3kgs each day I remained a patient.”

Here are a couple of last week’s tweets.

@nottmhospitals Who to contact re issues with catering @ QMC? Lack of veggie options disgraceful, staff have no idea about allergens & rude.

Pediatric A&E today did the most wonderful job with Markus getting his eyebrow stitched up today!!@nottmhospitals

Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.


Tuesday, 16 August 2016

Online feedback - weekly round up

By Andrew Steggles, Patient Experience Officer

Patient feedback is a vital part of how we learn and improve when we fall short, and a way to say ‘thank you’ to our staff.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals.

Here are examples of some of the feedback we received last week:

“My dad was taken by ambulance after suffering another stroke and was kept waiting for over an hour on a trolley with the paramedics before being assessed. There were 5 patients including my father queueing in the hall to be seen.”

“Thank you to those in the Emergency Department who gave my 95 year old father great care after a fall. Fast tracking his treatment due to his age was much appreciated and all those we encountered were helpful, friendly and efficient.”

“I had retinal detachment surgery as it was urgent, I was treated by two consultants with excellent treatment.”

“There is no continuity of care. Different staff nurses. Same for the auxiliaries. Elderly people need to be able to recognise a face. Why not keep the same nurses in one particular bay? I feel that my mum has been let down by services, communication and a duty of care.”

“I attended for an MRI scan to be told that they couldn't do half of the scans because I had eye make up on and I would have to come back another time. This was not on the letter I was sent and I was not told whilst I was sat in reception during the 45 minute delay when I could have removed it or during the questionnaire I went through with the radiologist!”

“Mother spent three nights following breathing difficulties on Morton Ward. The staff were excellent, especially the student nurse assigned to her care, who showed patience and respect.”


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here. 

Monday, 8 August 2016

Online Feedback - weekly roundup


By Sarah Kennedy, Patient Experience Officer

Patient feedback is a vital part of our learning and continuous improvement.

If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“The staff were incredibly understanding and caring, even though it was 2 in the morning! It was scary as I didn't know how bad the rupture was, but the doctors and nurses reassured me that everything was fine and no infections or any other nasties had occurred.”

“The lady next to me on the ward was treated like a queen - nothing was too much trouble but the midwife was spiteful and unpleasant to me for my entire stay.”

Thank you @nottmhospitals for the outstanding, compassionate dignified care your doctors & nurses gave my mum #A&E #F20 #B3 #missingmymum

@nottmhospitals How and why in this digital age is taking 8 plus weeks to get the results from an MRI scan.#unacceptable

Brilliant service from everyone at @nottmhospitals today. Thank you for looking after me.

@nottmhospitals changed appointment for the 5th time! Wonder if I'll ever get seen!!

To the staff at, @nottmhospitals, thanks for taking care of my mummy. She's a medic, too!

Communication at the QMC is appalling @nottmhospitals such a shame all the admin lets down all the hardworking

Excellent care 4my relative on AMRU wed eve! Exceptional Student nurse wonderful &caring F1 & Cons. #greatteam @nottmhospitals

immensely grateful and happy at the outstanding care my gran received on c4 @nottmhospitals @NUHstaff you are all fantastic


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Tuesday, 2 August 2016

Online Feedback - weekly roundup


By Sarah Kennedy, Patient Experience Officer

If you have been a patient or visitor at our hospitals then we need your feedback.
Patient feedback helps us learn and improve and id a great way of thanking staff who have made a difference.

You can quickly and easily share your feedback with us online with Patient Opinion and NHS Choices or you can send us a tweet to @nottmhospitals

Here is a selection of last week’s online feedback and tweets. You can read more feedback about us on the Patient Opinion website.

“The staff at Coronary Care Unit ward D55 are remarkable. My amazing grandfather passed this week and he was treated with the upmost respect and professionalism from all the NHS team. The ward was exceptionally clean.”

“I can only thank the staff and surgeons for saving my life and will be forever grateful to them.”
“The staff on wards E38 and E40 gave exceptional care. They couldn't do enough for us and made sure we were comfortable and that we had everything we needed.”

“They looked after my son so well and even had him smiling and distracted even though he was in pain. I would recommend this hospital always; you are in safe hands here!”

 “I am extremely concerned about the lack of continuity of care on the ward. I have yet to see the same nurses working in the same bay during a 7 day period. When talking to staff I am told "I have only been here 6 weeks" "I will ask a doctor to speak to you"”
“We have been told there are no pending available appointments due to overcapacity! This is disgusting from a hospital the size of QMC.”

@nottmhospitals fab patient experience in kids ED tonight - seen, xrayed and treated in 2 hours and staff were lovely

Thank you to Dr and nurses of ward at D58 qmc@nottmhospitals.

@nottmhospitals @NUHstaff big thanks to theatre recovery staff at the urology centre. Excellent care received.

Communication at the QMC is appalling @nottmhospitals such a shame all the admin lets down all the hardworking staff!

Thanks to the HPB surgical team, PACU and staff on Ward E15 at @nottmhospitals for looking after one of our researchers.

Nominations are still open for this year’s NUHonours awards. A NUHonours nomination is the perfect way to celebrate and thank staff who have made a difference to you or a loved one. Find out more and submit a nomination here.