Monday, 8 June 2015

Patient Partnership Group blog - June

Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) has an important role to play at NUH. It is a group of patients and staff who come together monthly to offer a view on Trust issues. Importantly, this group supports the Trust in its quest to continually improve patient, family and carer experience.

This month, by working together with staff we have:

  • Actively participated in talk medicines week by attending events throughout the Trust and promote the new MEDICINES HELPLINE. This is a new and dedicated phone line for patients who have questions about their medicines when they leave hospital. We also discussed the leaflet for patients that we had contributed to.
  • Visited wards, encouraging staff, patients and carers to work in partnership during Dementia week to help improve patient and carer experience.
  • Worked with staff to undertake a patient-let assessment City. The 12 patient representatives looked carefully at cleanliness, environment and food service standards. They tasted food and provided a range of feedback. This is part of the national assessment  PLACE assessment.The results are due to be published this summer.