Monday, 9 November 2015

Patient Partnership Group - October



Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) has an important role to play at NUH. This group of patients and staff come together monthly to offer a view on Trust issues. Importantly, this group supports the Trust in its quest to continually improve patient, family and carer experience.

This month, by working together with staff we have:
  • Been involved in the catering audits at QMC and City Hospital where we found improvements in the quality and choice at the outlet facilities. We also found that patient representatives are enjoying involvement at the monthly food tasting sessions put on by the catering department, which is helping to ensure the food served to patients remains of the highest quality. 
  • Participated in a recent pilot to review corridors around the Trust to monitor cleanliness and general condition of the corridors at QMC and City Hospital. 
  • Discussed the benefits of purchasing a weekly or monthly car parking ticket to those patients/carers who regularly visit our hospitals 

Friday, 4 September 2015

Patient Partnership Group blog - September



Trish Cargill, Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) has an important role to play at NUH. It is a group of patients and staff who come together monthly to offer a view on Trust issues. Importantly, this group supports the Trust in its quest to continually improve patient, family and carer experience.


This month, by working together with staff we have:

  • Been involved with the launch of the new tram which we are excited and pleased to see is now operating at QMC. Our role has been to work with the Trust to ensure wayfinding and signage is as good as it can be for all passengers (including wheelchair users and those with mobility problems) from the tram platform into the hospital.
  • Tasted patient meals and gave our feedback and suggestions for further improvements.
  • Begun working with the Communications Team to develop a new section for carers on the Trust’s website so that accessible information, advice and support is available for carers.

Monday, 10 August 2015

Patient Partnership Group - August

Trish Cargill ,Chair of the Trust's Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) is a group of patients and staff who work together to make hospital services even better for patients.

This month, we have:
  • Met Nicky Hill, the Trust's new Director of Human Resources, to share with her how our group works and the work we are doing to involve patients and public across the Trust.
  • Received a progress update on the development of the Trust's longer-term Strategy. We were pleased to see that it was so patient-centred and the amount of involvement and consultation that had been undertaken so far and was planned for the future.
  • Discussed the way patients ,carers and visitors will be supported to find their way around the Trust when the tram becomes operational. We were delighted to see that great thought and consideration has been given to this and particularly impressed to see that volunteers have been recruited to help with supporting and sign posting.
  • I attended the Trust's first Values Board meeting - which is chaired by Mandie Sunderland, Chief Nurse, and looks at how we will develop the next phase of NUH's established values and behaviours work 2015-2017. The group will focus on progressing three key work areas, largely in response to the values audit results from 2014, including encouraging staff to 'speak up' for safety and quality, team NUH and team Nottinghamshire. It's great to see wider system partners and leaders, not the mention many patient representatives sitting around the table and influencing this agenda.


Tuesday, 4 August 2015

Patient Partnership Group blog - July


Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) is a group of patients and staff who work together to make hospital services even better for patients.  

This month, we have:


  • Attended the opening of the new Cystic Fibrosis Unit by Her Royal Highness Countess of Wessex - where it was a delight to see how patients have been involved in designing this first-class unit.
  • Tasted patient meals and given our feedback and suggestions for further improvements. 
  • Had a fascinating presentation and discussion about the Trust’s ICT Strategy for NUH 2015 – 2020.We were excited to hear about how technology will further improve both patient and staff experience over the coming years via projects such as digitalised health records, shared community records and news ways of communicating with patients e.g. video conferencing .The new technology will help patients to get involved and play a more active role in managing their own health.

Monday, 8 June 2015

Patient Partnership Group blog - June

Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) has an important role to play at NUH. It is a group of patients and staff who come together monthly to offer a view on Trust issues. Importantly, this group supports the Trust in its quest to continually improve patient, family and carer experience.

This month, by working together with staff we have:

  • Actively participated in talk medicines week by attending events throughout the Trust and promote the new MEDICINES HELPLINE. This is a new and dedicated phone line for patients who have questions about their medicines when they leave hospital. We also discussed the leaflet for patients that we had contributed to.
  • Visited wards, encouraging staff, patients and carers to work in partnership during Dementia week to help improve patient and carer experience.
  • Worked with staff to undertake a patient-let assessment City. The 12 patient representatives looked carefully at cleanliness, environment and food service standards. They tasted food and provided a range of feedback. This is part of the national assessment  PLACE assessment.The results are due to be published this summer.

Monday, 11 May 2015

Patient Partnership Group blog - May

Trish Cargill, Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) has an important role to play at NUH. It is a group of patients and staff who come together monthly to offer a view on Trust issues. Importantly, this group supports the Trust in its quest to make improvements that improve the experience of patients, their relatives and carers.

This month, by working together with staff we have:
  • Completed catering audits throughout the Trust. This involved visiting the main production areas, ward kitchens and observing the way in which food is served. Our involvement provided valuable feedback that will further improve the Trust’s catering services.
  • Worked with staff to undertake a patient-let assessment QMC. The 12 patient representatives were part of a series of teams who looked carefully at cleanliness, environment and food service standards. They tasted food and provided a range of feedback. This is part of the national assessment  PLACE assessment.The results are due to be published this summer. 

Monday, 13 April 2015

Patient Partnership Group blog - April

Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

NUH’s Patient Partnership Group (or PPG for short) has an important role to play. It is one of the ways in which patient views and voices are heard by the Trust to inform improvements that make a difference to patients, their relatives and carers.

This month, by working together with staff we have:

  • Said goodbye and thank you to Nazma Begum, the Trust’s Patient and Public Involvement Administrator for her hard work and support in organising our meetings, events and diaries over the last 6 years. Nazma has consistently supported the group and has been an absolute pleasure to know and work with. Nazma leaves NUH later this month to get married and move to Northampton. We wish her all the best for the future.

  •  Participated in the first self-assessment of the Information Standard for the Trust. This is considered to be an indicator of good quality written patient information. The Trust was among the first to be accredited with the Information Standard several years ago and continues to strive to improve the quality and accessibility of patient information, year-on-year, by working with its Readers’ Panel of which I’m a member) and patients.
  • Commented on new information which is being developed for carers. This includes letting them know about where they can get a drink and something to eat and other facilities that they can use within the Trust.

Monday, 9 March 2015

Patient Partnership Group blog - March

Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) plays a vital role at NUH. This group of patients and staff come together monthly to offer a view on a wide range of Trust issues that matter most to patients. This is one of the ways in which we work with patients to improve our services.



This month, by working together with staff we have:

• Attended food tasting sessions and given feedback and suggestions on where improvements could be made

• Contributed to the design of the new ‘friends and family’ test posters informing patients how to give feedback and how we are using the results to influence changes

• Agreed to be part of a working group looking at improving facilities for carers

Tuesday, 3 March 2015

Mandie Sunderland, NUH Chief Nurse

As I write, I’ve been in my new job for just 4 weeks. It’s early days, but I knew within hours of arriving at NUH that there was something special about working here.

In fact, I had a feeling before I had even started my dream job from the conversations I had with peers across the country that there was just something different about the place. And boy was I right!

I’ve never worked anywhere where there is such a strong sense of pride and loyalty among staff. You can feel it everywhere you go. It gives me such a buzz to know that staff want to do the best and as important believe they can do amazing things. They are up for the challenge for taking NUH forward, as am I.

My ambition for nursing and midwifery at NUH is simple. I want Nottingham to be recognised internationally for high standards of nursing and midwifery care.

We certainly start from a good place. And the people’s nurse and midwife of the year awards are one of the many things happening within NUH that set us apart. I’m looking forward to reading the nominations and stories that we receive from patients this year. I’m also looking forward to recognising those nurses and midwives who do amazing things and deliver excellent care to patients.



As I get to know NUH and Nottingham I’ll be spending a lot of time on our wards. Please stop and talk to me if you see me along the way. I always wear uniform when I’m on the wards to keep in touch with who I am and what I am most proud of – being a nurse.


A big thank you to the Nottingham Post and Tramlink for making the People’s Nurse and Midwife of the Year Awards possible. Thanks also to the people of Nottingham and beyond for getting behind these awards and giving recognition where it’s due. We don’t get everything right, but as these awards will show over the coming months, we certainly give it a good go and we have much to be proud of and celebrate. Visit www.nuh.nhs.uk for further information.

Wednesday, 11 February 2015

Speaking up for patients

Nottingham University Hospitals (NUH) has welcomed today’s publication of a landmark report encouraging the NHS to do ever more to support staff to speak up and raise concerns to create a stronger patient safety culture.

Peter Homa, NUH Chief Executive, was an advisor for the ‘Freedom to Speak Up Review’ team, led by Sir Robert Francis QC, which was an independent review into creating open and honest reporting culture across the NHS. The report is published today and is available here.

Welcoming the publication of the report, Peter said:

“This is a landmark report, which sets out the next steps in the NHS routinely welcoming staff who raise concerns as something to be valued and treasured. Quite simply, if managed well, speaking up and raising concerns improves the safety and wellbeing of both patients and staff.

“At NUH, we can confidently say our patients are safer in our care year-on-year and that most have a good experience. Yet, we are not complacent and there is always room for improvement. This report sets out where we can strengthen even further our extensive trust-wide patient safety programme, which is driven by ideas from patients and staff and learning from both our own mistakes and good practice – to make services and care even better for patients.

“We encourage a culture of openness at our hospitals. We have an active programme to encourage our staff to raise concerns. From the Trust Board to each ward and department, we are absolutely committed to ensuring the fundamentals of patient care are consistently delivered. At our regular patient safety walkabouts involving Trust Board members, we listen to the views and concerns of our front line staff, including junior doctors and student nurses, to provide a forum in which staff can feel supported to share concerns directly with senior colleagues and have confidence that actions and changes will happen as a result of these open conversations.

“In 2014, NUH became one of the first trusts in the country to support the ‘Sign up for Safety’ campaign, which gave added momentum to the work already underway across our hospitals to continuously improve patient safety. By sharing the work we are doing with other trusts and indeed by learning from others as well as our own mistakes, we will do an even better job for our patients. Nottingham recently hosted a patient safety conference to share learning and good practice across the NHS. One of our other success stories from 2014 was the launch of a new group, called ‘Staff Improving Patient Safety’. Led by frontline staff, this group has been set up to improve patient safety across NUH, with impressive early results such are levels of engagement from junior doctors, nurses and other frontline clinical colleagues. 

“We know from the engagement events we held in the summer of 2014 with many thousands of patients, staff and partners, that one of the areas people wish us to give even greater focus to is speaking up for safety and quality. We want our patients, visitors, carers and staff to know it’s OK to speak up when they have concerns about safety and care and know that these concerns will be taken seriously and acted upon.
‘Speak up’ for quality and safety is one of our three priorities for the next phase of our well-established values and behaviours programme which is positively changing the culture within NUH.

“NUH will be closely reviewing the ‘Freedom to Speak Up’ Report and its helpful recommendations, which include how we can do more to recognise and value staff who speak up with their concerns. Training is available for staff in how to handle and receive concerns as we aim to further strengthen the work we do together with our staff to ensure patients are ever safer in our care.”

Monday, 9 February 2015

Patient Partnership Group blog - February

Trish Cargill ,Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (PPG for short) has a vital role in NUH’s continuous improvement. PPG is a group of patients and staff who come together every month to share views on Trust issues and make suggestions for how we can do a better job for patients their relatives and carers.

This month, by working together with staff we have:  
  • Heard about and advised on patient and public involvement in the Trust’s pharmacy redesign project
  • Participated in a wide-range of involvement events, including a survey in the Emergency Department which collected feedback on health care usage and equality monitoring data
  • Identified future involvement opportunities for public Members to further increase their involvement in the work of the Trust e.g. food tasting and cleanliness inspections

Monday, 12 January 2015

Patient Partnership Group blog - January

Trish Cargill, Chair of the Trust’s Patient Partnership Group writes:

The Patient Partnership Group (or PPG for short) has an important role to play at NUH. It is a group of patients and staff who come together monthly to offer a view on Trust issues – to give a patient voice and to support the Trust in making improvements that make a difference to patients, their relatives and carers.

This month, by working together with staff we have:

  • Participated in patient-led assessments of the care environment. When doing these assessments we walk round areas within the hospital looking at wards from a patient perspective. This includes noting how clean things like the curtains, beds and floors are. We also consider is there enough space around beds to maintain privacy and dignity. We score and comment on areas and feedback this back to staff who then put together reports that are used to monitor and improve performance.
  • Offered feedback on patient information regarding pressure sores.
  • Started to identify themes for our programme of work for 2015/16 which includes the development of a patient leadership course.