Welcome to the first of our monthly blogs. The Patient Partnership Group (or PPG for short) has an important role to play at NUH – it is made a group of patients who come together monthly to offer a view on Trust issues – to give a patient voice.
Through these monthly blogs we want to share with wider patients and local community some of the work and activities we are doing to improve patient experience at Nottingham’s hospitals.
This month we:
- talked to a representative from Carillion, the external provider who will take over the running of the Trust’s Estates and Facilities services 1 July. It was helpful to talk through how Carillion will work with us to ensure the patient voice is heard. There was a commitment from Carillion colleagues to attend future PPG meetings so that the patient input remains high on the agenda
- worked on guidance for staff on how to better involve patients and all we do at NUH
- discussed the need to promote the use and awareness of caring for carers cards with staff & supported carers week