Tuesday, 23 August 2016

Online Feedback - weekly roundup




By Sarah Kennedy
Patient Experience Officer

Patient feedback is an important part of how we learn and improve and also shows us where we do well.

It’s quick and easy to let us know how we did. You can share your experience online with Patient Opinion and NHS Choices or send us a tweet to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“All the staff throughout the pregnancy kept us well informed and gave us all the information and advice so we felt we could make all the right decisions. The aftercare we received was incredible too, if anyone else is concerned about having a C-section I would say Nottingham city hospital certainly do their best to make it feel as comfortable as possible, we definitely felt we were in good hands.”

“The staff were amazing very knowledgeable & the care I received from the nursing team along with the ITU doctors were simply amazing. Every one helped me whenever I need assistance plus the respect & dignity the staff gave me was 5 star. I would like to say a massive thank you for the care & help I received from all the ITU staff at QMC Nottingham.”

“Everyone was extremely caring, keeping me informed all along the way; I felt safe and secure knowing I was getting the best possible care available. Everyone had a kind, caring manner, you treated me with respect, you listened and gave me all the information I could handle. Thank you AMRU staff for your outstanding care and attention, this really was "excellence" in practice.”

“Awful nurses, grumpy, rude and uncaring. Consultant uninterested in me as a patient, asking me the same script of questions three times and never writing down my answers.  Food was inedible, lost 3kgs each day I remained a patient.”

Here are a couple of last week’s tweets.

@nottmhospitals Who to contact re issues with catering @ QMC? Lack of veggie options disgraceful, staff have no idea about allergens & rude.

Pediatric A&E today did the most wonderful job with Markus getting his eyebrow stitched up today!!@nottmhospitals

Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.


Tuesday, 16 August 2016

Online feedback - weekly round up

By Andrew Steggles, Patient Experience Officer

Patient feedback is a vital part of how we learn and improve when we fall short, and a way to say ‘thank you’ to our staff.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals.

Here are examples of some of the feedback we received last week:

“My dad was taken by ambulance after suffering another stroke and was kept waiting for over an hour on a trolley with the paramedics before being assessed. There were 5 patients including my father queueing in the hall to be seen.”

“Thank you to those in the Emergency Department who gave my 95 year old father great care after a fall. Fast tracking his treatment due to his age was much appreciated and all those we encountered were helpful, friendly and efficient.”

“I had retinal detachment surgery as it was urgent, I was treated by two consultants with excellent treatment.”

“There is no continuity of care. Different staff nurses. Same for the auxiliaries. Elderly people need to be able to recognise a face. Why not keep the same nurses in one particular bay? I feel that my mum has been let down by services, communication and a duty of care.”

“I attended for an MRI scan to be told that they couldn't do half of the scans because I had eye make up on and I would have to come back another time. This was not on the letter I was sent and I was not told whilst I was sat in reception during the 45 minute delay when I could have removed it or during the questionnaire I went through with the radiologist!”

“Mother spent three nights following breathing difficulties on Morton Ward. The staff were excellent, especially the student nurse assigned to her care, who showed patience and respect.”


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here. 

Monday, 8 August 2016

Online Feedback - weekly roundup


By Sarah Kennedy, Patient Experience Officer

Patient feedback is a vital part of our learning and continuous improvement.

If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“The staff were incredibly understanding and caring, even though it was 2 in the morning! It was scary as I didn't know how bad the rupture was, but the doctors and nurses reassured me that everything was fine and no infections or any other nasties had occurred.”

“The lady next to me on the ward was treated like a queen - nothing was too much trouble but the midwife was spiteful and unpleasant to me for my entire stay.”

Thank you @nottmhospitals for the outstanding, compassionate dignified care your doctors & nurses gave my mum #A&E #F20 #B3 #missingmymum

@nottmhospitals How and why in this digital age is taking 8 plus weeks to get the results from an MRI scan.#unacceptable

Brilliant service from everyone at @nottmhospitals today. Thank you for looking after me.

@nottmhospitals changed appointment for the 5th time! Wonder if I'll ever get seen!!

To the staff at, @nottmhospitals, thanks for taking care of my mummy. She's a medic, too!

Communication at the QMC is appalling @nottmhospitals such a shame all the admin lets down all the hardworking

Excellent care 4my relative on AMRU wed eve! Exceptional Student nurse wonderful &caring F1 & Cons. #greatteam @nottmhospitals

immensely grateful and happy at the outstanding care my gran received on c4 @nottmhospitals @NUHstaff you are all fantastic


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Tuesday, 2 August 2016

Online Feedback - weekly roundup


By Sarah Kennedy, Patient Experience Officer

If you have been a patient or visitor at our hospitals then we need your feedback.
Patient feedback helps us learn and improve and id a great way of thanking staff who have made a difference.

You can quickly and easily share your feedback with us online with Patient Opinion and NHS Choices or you can send us a tweet to @nottmhospitals

Here is a selection of last week’s online feedback and tweets. You can read more feedback about us on the Patient Opinion website.

“The staff at Coronary Care Unit ward D55 are remarkable. My amazing grandfather passed this week and he was treated with the upmost respect and professionalism from all the NHS team. The ward was exceptionally clean.”

“I can only thank the staff and surgeons for saving my life and will be forever grateful to them.”
“The staff on wards E38 and E40 gave exceptional care. They couldn't do enough for us and made sure we were comfortable and that we had everything we needed.”

“They looked after my son so well and even had him smiling and distracted even though he was in pain. I would recommend this hospital always; you are in safe hands here!”

 “I am extremely concerned about the lack of continuity of care on the ward. I have yet to see the same nurses working in the same bay during a 7 day period. When talking to staff I am told "I have only been here 6 weeks" "I will ask a doctor to speak to you"”
“We have been told there are no pending available appointments due to overcapacity! This is disgusting from a hospital the size of QMC.”

@nottmhospitals fab patient experience in kids ED tonight - seen, xrayed and treated in 2 hours and staff were lovely

Thank you to Dr and nurses of ward at D58 qmc@nottmhospitals.

@nottmhospitals @NUHstaff big thanks to theatre recovery staff at the urology centre. Excellent care received.

Communication at the QMC is appalling @nottmhospitals such a shame all the admin lets down all the hardworking staff!

Thanks to the HPB surgical team, PACU and staff on Ward E15 at @nottmhospitals for looking after one of our researchers.

Nominations are still open for this year’s NUHonours awards. A NUHonours nomination is the perfect way to celebrate and thank staff who have made a difference to you or a loved one. Find out more and submit a nomination here.


Monday, 25 July 2016

Online Feedback - weekly round up




By Sarah Kennedy
Patient Experience Officer

Patient feedback is a great way of thanking staff and an important part of how we learn and improve our services.

If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“I was referred to the City following a TIA. Despite a mix-up at my surgery resulting in me arriving a day early I was slotted into the system and made welcome. The service and treatment I received was as good as it gets and I would like to record my thanks and express my admiration to everyone involved.”

“Over the course of the three days we spent there we were cared for by up to 30 different members of staff from nurses, doctors, consultants auxiliaries the hospital school and many, many more. Every single person went the extra mile to make sure my daughter was given the best possible care, 2nd to none.”

“Absolutely abysmal. Have you ever had grey salmon? Dried out mashed potatoes, generally unappetising food. Really, it is disgusting. Food should look appetising and taste good. Shame on you.”

@nottmhospitals Thank you 👍 they're fab there.....been going for decades! (about ENT dressings clinic)

Excellent service at QMC @NHSNottingham today. In and out of fracture clinic within an hour

@nottmhospitals big thank you to Dr Stephen Richards for staying at the end of shift to stitch up Kate's leg in children's A&E last night


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Tuesday, 19 July 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

Patient feedback is a vital part of learning, improving and thanking staff.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. You can also tell us how we did by sending us a tweet to @nottmhospitals.

Here are a few of last week’s comments.

“The nurses were very helpful and friendly and made me feel really comfortable. The doctor conducting the sigmoidoscopy was the opposite. They didn't turn around from their computer when I went into the treatment room, they waited until I was lying on my side with my back to them before attempting a conversation, still without leaving their computer. They didn't make me feel comfortable in their care.”

“My mother wanted to thank all the nurses and staff who have looked after during her stay at the City hospital. My mother was admitted to hospital with pneumonia, heart failure and cellulitis in her legs. Nothing was too much trouble for the nurses at the hospital, they also arranged for her to have ongoing treatment for the cellulitis from district nurses who have been wonderful.”

“We were pretty surprised at how much worse QMC was than our local hospital. First of all it's a nightmare to find your way around - even finding the entrance is difficult! The signing needs to be improved. Also the building just doesn't look very clean - we used the toilets and they were smelly and awful.”

“I recently gave birth to my first child at City hospital. Being my first I had no idea what to expect but the staff on the labour suite and the labour ward were very caring, patient and helpful. They listened to me and my needs and advised me accordingly allowing me to make informed decisions about my care.”

“I was supported at the Sanctuary birth centre with my labour. The staff were excellent, very supportive, caring and helped me and my husband feel informed. This ultimately helped me remain relaxed and the labour was pretty swift. I was then supported on the ward for a couple of days to help me establish breast feeding. Again the staff were excellent and gave me that bit of extra support to help me feed my son.”

“My whole experience has been a lovely one, from A&E to D8 ward to operating staff to recovery NSPU ward. Everyone was so nice, caring and allowed me keep my dignity in some very uncomfortable situations.”

Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

Wednesday, 13 July 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

Patient feedback is a vital part of how we learn and improve when we fall short, and a way to say ‘thank you’ to our staff.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals.

Last week was another quieter week for online feedback but here are a few examples of comments we have received from patients and their families about patients’ experience in our care:

“Last Thursday, I spent the day in the Queen's Day Case Unit for a minor procedure... Throughout the day I was treated as a VIP. Everything was clearly explained to me at each stage from the porters to the surgeons, I was given time to ask questions and was encouraged to do so. The care I received was superb.”

“My beautiful first and only grandson, 8 days old, was taken ill and admitted on the assessment unit E3. My goodness! First class service! They have been fantastic, pure excellence, from the domestic staff, student nurses, consultants, nursing staff everyone else. We had first class treatment, re-assured all the way, and they are doing their best to bring the little man's temp and heart rate down. Couldn't have asked for more. Big up ward E37, you have all been fantastic.”

“My daughter had to have mastoid surgery at the QMC, Nottingham. I cannot praise the Children’s Ambulatory Care Unit staff enough. We arrived at the ward and were welcomed with smiles. They explained everything that would happen and asked my daughter to tell them what surgery she was having so that they knew she was aware what she was there for and to ascertain how she was feeling. My daughter wasn't feeling great after the surgery so they made a bed up for her in a side room and nothing was too much trouble for any of the staff.”

Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.